Privacy Policy

1. Information We Collect

We collect the following types of information:

• Registration data: name, email address, password (encrypted)
• Owner profile data: business name, VAT number, contact information
• Accommodation data: descriptions, photos, prices, services offered
• Messages: communications between users and owners
• Browsing data: IP address (anonymized), browser type, pages visited

2. How We Use Your Data

We use the collected data to:

• Provide and improve our services
• Manage your account and bookings
• Facilitate communication between users and owners
• Send service-related notifications (new messages, updates)
• Analyze site usage to improve user experience
• Prevent fraud and ensure security

3. Legal Basis for Processing

Data processing is based on:

• Contract performance: to provide requested services
• Consent: for marketing communications (if provided)
• Legitimate interest: to improve services and prevent fraud
• Legal obligation: to comply with tax and regulatory requirements

4. Data Sharing

We do not sell your personal data. We may share it with:

• Accommodation owners (when you send a message)
• Technical service providers (hosting, email)
• Competent authorities (if required by law)

5. Data Retention

We retain data for as long as necessary to provide services and comply with legal obligations. Account data is deleted upon request, subject to legal requirements.

6. Your Rights

Under GDPR (EU Regulation 2016/679), you have the right to:

• Access: obtain confirmation of processing and a copy of your personal data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: restrict processing in certain circumstances
• Portability: receive your data in a structured format and transfer it to another controller
• Objection: object to processing for legitimate reasons
• Withdrawal of consent: withdraw consent at any time without affecting the lawfulness of prior processing

To exercise these rights, contact us at info@goldensio.com. We will respond within 30 days of your request.

Right to lodge a complaint: You have the right to lodge a complaint with the Data Protection Authority of your country of residence.

7. Cookies and Analytics Tools

We use technical cookies necessary for the site's operation and analytical cookies to improve user experience.

Google Analytics: We use Google Analytics 4 to analyze site usage in aggregate and anonymous form. Google Analytics is activated only with your explicit consent via the cookie banner. IP addresses are anonymized before processing. Collected data includes: pages visited, time spent, device type, geographic origin (city level).

For more information about the cookies we use, see our Cookie Policy. You can manage cookie preferences at any time via the banner on the site or from your browser settings.

8. Data Transfer

Your data is stored on servers located in the European Union. In case of transfer to third countries, we ensure it complies with GDPR safeguards (e.g., standard contractual clauses, adequacy decisions).

9. Security

We implement technical and organizational measures to protect your data, including password encryption and secure connections (HTTPS).

10. Changes to Privacy Policy

We may update this policy. Significant changes will be communicated via email or site notice.

11. Contact

For privacy questions, contact us:

Email: info@goldensio.com